Technical Support
Having trouble with Me-2-Mini-Me? Our technical support team is here to help. Please provide as much detail as possible so we can assist you quickly.
Support Information
Response Times
Urgent: Same day
High: Within 12 hours
Medium: Within 24 hours
Low: Within 48 hours
What to Include
- • Detailed description of the issue
- • Steps to reproduce the problem
- • Error messages (if any)
- • What you expected to happen
- • Screenshots (if helpful)
Before You Submit
- • Check our FAQ for common solutions
- • Try refreshing the page or app
- • Clear your browser cache
- • Update to the latest app version
Get Support
Having trouble? We're here to help. Please provide as much detail as possible.
Common Issues & Quick Fixes
Try these solutions before submitting a support request
Login Issues
- • Check your email and password
- • Try the "Forgot Password" link
- • Clear browser cookies and cache
- • Disable browser extensions temporarily
- • Try a different browser or incognito mode
Slow Performance
- • Check your internet connection
- • Close other browser tabs
- • Update your browser to the latest version
- • Restart the mobile app
- • Free up device storage space
Payment Problems
- • Verify your card details are correct
- • Check if your card has sufficient funds
- • Contact your bank about the transaction
- • Try a different payment method
- • Check for any bank security blocks
Mobile App Issues
- • Update to the latest app version
- • Restart your device
- • Check your internet connection
- • Clear the app cache and data
- • Reinstall the app if necessary
Vault Access Issues
- • Verify your account is verified
- • Check if vault setup is complete
- • Ensure you have the correct permissions
- • Try logging out and back in
- • Contact support for account verification
General Troubleshooting
- • Try refreshing the page
- • Check our status page for outages
- • Disable ad blockers temporarily
- • Try using a different device
- • Contact support with specific details